Customer Service Agreement
Version 30 September 2026
This agreement is between 1901 Technologies Inc., operating as EveryRing, of 1025 King St E, Unit 107 #1771, Cambridge, Ontario N3H 3P5 ("EveryRing", "we"), and the business that signs it on the EveryRing product ("you"). It covers what we provide, and above all who is responsible for your customers' information. It sits beside the Terms of Service, which cover plans, billing, refunds and your phone number, and the privacy page, which describes the same facts for the people who call you. Where the three disagree, that is our mistake and we will correct it.
1. What we provide
An assistant that answers your business's calls and text messages, captures the caller's details and what they need, books work into your diary within the hours and rules you set, alerts you to emergencies, and sends the confirmations, reminders and follow-ups the caller asked for. You manage it, and see everything it did, in the EveryRing portal.
The assistant may only state what you have published in your business profile. Anything it has not been told, it offers to have you call back about rather than guessing.
2. Your customers' information is yours
The information your callers give (names, numbers, addresses, what they need, what they said) belongs to you. You are the organisation that collects it, for your own business, and you are accountable for it under Canada's privacy law (PIPEDA) and any provincial law that applies to you.
We process it on your behalf and only on your instructions, which are the settings you choose in the portal. We use it to run the service for you and for nothing else.
We do not:
- send marketing or promotional messages to your customers, on your behalf or ours. The product has no way to do it;
- offer an export of your customers' information or pass it to anybody outside the providers listed in section 5;
- sell it, or use it to build anything for anybody else;
- use it to train any model ourselves.
Every message the product sends to one of your customers is one they triggered: a reply, a confirmation, a reminder, or, if you switch it on, a single review request after a job. The product only ever texts a number that contacted your business first, and a person who texts STOP is not texted again.
3. What you are responsible for
- Your own use of the information outside the product. If you take a customer's details from the portal and contact them for another purpose, such as a promotion, that is your decision and your responsibility, including under Canada's anti-spam law (CASL).
- What your profile says. Prices, services, hours, service area and what counts as an emergency are yours to keep accurate. The assistant repeats what you publish.
- The numbers you give us. Emergency and alert numbers must be phones that belong to you or your team and that you are allowed to have us call and text.
- Telling people the truth about recording. The assistant tells callers when a call is recorded. If your business has other obligations about recording calls, they are yours to meet.
- Who has access. Owners decide who else in your business can sign in, and what they can see.
You agree to cover our reasonable losses and legal costs if someone brings a claim against us because of how you used your customers' information outside the product, or because information you gave us (such as your profile or a number) was unlawful or not yours to give.
4. What we can and cannot see
Our staff administer plans, pricing, billing and the health of the platform. They cannot read your customers' details. The product enforces that: our administrator accounts are not given your data.
The one exception is setting up your account before it is handed to you. With your agreement, somebody from EveryRing may work inside your account for a limited time to set it up. Every change they make is recorded under their own name and visible to you. That access closes, permanently, at handover. After handover, we cannot enter your account without your consent at the time.
5. Who else handles the information
These providers carry out parts of the service for us. Each is described by what it does and where it is, the same way our privacy page describes them. The name of each provider is given to you in writing whenever you ask, and to your lawyer or a regulator acting for you. A new provider, or a change to what one handles or where, is a change to this agreement and is announced and signed in the same way (section 10).
| What it does | What it handles | Where |
|---|---|---|
| Application and database | Everything we store, including every transcript | Beauharnois, Quebec, Canada |
| Call recording storage | Our own copy of call audio, the copy that lasts | Canada |
| Email we send | Reports, password links, invitations, booking and callback confirmations | Canada |
| Our own mailbox | Email anybody sends to an everyring.ca address | Canada |
| Phone line and texts | Your number, call details, text messages | United States |
| Voice assistant | Call audio while a call is live; its copy is deleted afterwards | United States |
| Language model, phone calls | What a caller says, while the call is live | United States |
| Language model, text messages | Text conversations, sent for a reply | United States |
| Payments | Your subscription and card; card details never reach us | United States |
| Network | Traffic on its way to us; nothing stored | Global |
Your records come to rest in Canada: the database, every transcript and our copy of every recording. The live conversation passes through the United States, because the phone network and the models that run the assistant are there. We say so plainly rather than implying Canadian residency end to end.
6. How long things are kept
| What | How long |
|---|---|
| Call recordings | 90 days, then deleted. Not extendable. You can choose to keep none |
| Call transcripts | 5 years, then removed. The call's date, length and cost stay as business records |
| The values in our change log (for example a caller's name) | 90 days, then stripped, leaving who changed what and when |
| Who changed which record and when | 7 years |
| A record of each email we send for you (recipient, subject, kind, whether accepted, never the body) | 1 year |
| Addresses that unsubscribed from your emails | While you use us, so email to them does not start again |
| Numbers that texted STOP | Until they text START |
| Busy times read from a calendar you link | Replaced every 15 minutes; deleted when you remove the link |
| Your calls, messages, leads, bookings and summaries | While you are a customer. Deleted after your paid period ends, or sooner if you ask |
| The record of each signature on this agreement and the Terms of Service | Permanently, including after you leave; it cannot be edited or deleted |
You can erase everything about one caller yourself, from that caller's page, at any time.
7. Keeping it safe
What we do:
- the database and backups are encrypted, and hosted in Canada;
- every connection to the service is encrypted;
- backups run every night, are checked, and are kept in Canada for 30 days;
- a person can see every device signed in to their account and sign any one out, and a changed password signs out everything;
- our administrator access is separated from your data, as described in section 4.
What we do not claim: no system is perfectly secure, and part of the live conversation is handled by the providers in section 5, under their own security. If we learn of a breach of our security safeguards involving your customers' information, we will tell you without unreasonable delay, with what we know, so that you can meet your own obligations to report it and to tell the people affected.
8. Requests from your customers
If one of your customers asks to see, correct or delete what you hold about them, you can do most of it yourself in the portal, and we will help with the rest. If a request reaches us directly, we pass it to you.
9. Limits
Our total responsibility to you under this agreement and the Terms of Service is limited to the fees you paid us in the twelve months before the claim, and neither of us is responsible to the other for indirect or consequential losses, such as lost profit. This does not limit anything the law does not allow to be limited.
10. Changes, signing and pausing
When we change this agreement or the Terms of Service, we tell every owner of your business by email and by text message, say what changed, and ask you to read and sign the new version on the product. If it is not signed within 72 hours, your service pauses until it is: the assistant stops answering and texting, and calls that arrive while it is paused are still listed in your portal. It resumes the moment an owner signs.
You sign electronically, and you agree that an electronic signature binds you the same way a handwritten one would. An owner types their full name, confirms they have read both documents, and presses Sign. We keep a permanent record of the name typed, the account that signed, the date and time, the address and browser it was signed from, and a fingerprint of the exact text signed. A copy is emailed to every owner and to our records mailbox. Nobody from EveryRing can sign on your behalf.
11. Ending
Either of us may end this agreement by not renewing, as the Terms of Service describe. After your paid period ends we delete your business's records as section 6 describes, except the signature records, which we keep permanently.
12. The law that applies
This agreement is governed by the laws of Ontario and the federal laws of Canada that apply there. Together with the Terms of Service and the privacy page it is the whole agreement between us about the service.