Terms of Service

Version 30 September 2026

The three things people actually ask before signing up, answered plainly: ending or changing a plan, refunds, and your phone number. Where something is not possible yet, these terms say so rather than implying it is.

These terms are between 1901 Technologies Inc., operating as EveryRing ("EveryRing", "we"), and the business using the service ("you"). They sit beside the Customer Service Agreement, which covers your customers' information, and the privacy page.

Signing these terms

You agree to these terms by signing them on the product. An owner of your business types their full name, ticks that they have read them, and presses Sign. That typed name is your signature.

We keep a permanent record of each signature: the name typed, the account that signed, the date and time, the address and browser it was signed from, and a fingerprint of the exact text that was signed. That record cannot be edited or deleted. A copy of what was signed is emailed to every owner of your business and to our records mailbox.

Somebody from EveryRing helping you set up your account can never sign on your behalf. The product refuses it.

When these terms change

When we change these terms or the Customer Service Agreement, we tell every owner of your business, by email and by text message, say what changed, and ask you to read and sign the new version on the product.

You have 72 hours to sign it. If it is not signed by then, your service pauses until it is: the assistant stops answering calls and stops sending texts, and calls that arrive while it is paused are still listed in your portal so you can see who rang. The moment an owner signs, the service resumes. We remind you once, a day before the deadline.

A new business signs these terms as the first step of being handed its account, and the same 72 hours applies from the day the first owner is invited.

Ending a plan

A plan runs to the end of the term you bought. There is no cancellation button in the app and no way to stop a term part way through. What you can do is decide not to renew, and the plan then ends on its own at the end of the period you paid for.

We would rather say that plainly here than let somebody discover it on the day. A monthly plan is a month; an annual plan is a year, and the two free months are the reason we ask for the year.

Nothing is taken away early either. You keep everything you are paying for right up to the last day, and we do not charge you again after it, with one exception: any extra use in the final month, beyond its allowance, is billed straight away when the plan ends, because there is no later bill for it to go on.

Refunds are a separate question and are covered below. The two are not the same thing: this is about when the service stops, that is about money coming back.

Changing plan

On a monthly plan. Move up or down whenever you like. The change takes effect on the 1st of the next month, so nothing changes mid-month and nothing extra is charged when you ask. You get what you paid for until the month runs out, and then the new plan starts.

What a month means, if you started on the 13th. The month is the calendar month. Your allowance runs from the 1st and resets on the 1st, and from your second month onwards so does your bill. There is one boundary rather than two, so what you have used and what you are paying for are always measured over the same days.

Your first month, if you did not start on the 1st. You pay for the days you get, and you get the days you pay for. Start on the 13th of a 31-day month and the first charge covers those 19 days rather than a whole month, and the allowance for that first month is 19 days' worth rather than a whole month's. On the 1st the full plan begins and none of this applies again. The part-month allowance is rounded up, so the arithmetic never leaves you short.

A year is a year. An annual plan runs for 365 days from the day you bought it, and is not aligned to the calendar. Buy one on the 13th of October and it runs to the 13th of October next year.

Going over on a monthly plan. Nothing about changing plan stops or starts mid-month, so if you run out of your current plan before the change lands, the current plan is what applies. Which of two things happens is your own setting on the billing page. Keep answering, which is the default, means extra minutes are charged at the published rate to the end of the calendar month and your phone is never not answered. Stop at the allowance means the assistant stops answering and stops texting until the month turns, and nothing extra is charged. Moving up does not rescue the month you are in: it takes effect on the 1st of the next month, and until then you are on what you bought.

On an annual plan, moving up. You can move up at any time, and the new plan starts on the 1st of the next month, the same as on a monthly plan. What you have already paid for the rest of the year comes off the price, so on the 1st you pay the difference rather than a second full year. That adjustment is worked out to the day.

Going over on an annual plan. Your allowance is still monthly, and so is anything past it. After each calendar month closes, extra use beyond that month's allowance is billed on its own, at the published rate, rather than waiting for the end of the year.

On an annual plan, moving down. Not until the year ends. The two free months are a discount for committing to a year, so a year that can be shrunk in month three is not the thing you bought. When the year ends you can move to any plan you like, up or down, with no penalty and no conversation about it.

Renewing an annual plan. You can settle the next year from two months before the current one ends. Before that the choice is simply not open yet, and the billing page says the date it opens rather than offering a button that will not work.

Refunds

If you had a trial of 30 days or more. Then the trial was your chance to decide, and there is no refund once it ends. You had a month or more of the real thing, answering real calls, at no cost and with nothing to get back. Paying afterwards is the decision, and we would rather say that here than take a month's money and argue about it later. Everything below applies to a shorter trial, or to no trial at all.

Your first month. If it does not work for you, tell us inside the first month and we refund what you paid. No conditions attached to that. This is the one case where a term does end early, and it ends with your money back.

After that. No partial refund. You keep the service to the end of the period you paid for, which is what you bought.

The setup fee. Refundable until we buy your phone number, and not after. Buying it is the point at which the fee has been spent on something real.

Annual plans. The two free months are a discount for paying up front, so stopping part way through does not convert the year back into months. Whichever of the two rules above applies to you applies here as well: after a trial of 30 days or more there is no refund, and otherwise the first-month refund covers the year.

Your phone number

Your number is on your van, your sign and every listing that ever mentioned you. So this needs to be exact rather than reassuring.

A number you already had. Stays yours throughout. You forward it to us and you can stop forwarding it whenever you like, we never take it over, and nothing about leaving involves us.

A number we bought for you. Yours to take with you, and moving it is a port-out, a process between carriers, not a switch we flip. You will need an account with the carrier you are moving to and a signed authorisation, and it takes a few business days. We will not release the number back to the pool while you are arranging that, and we will not charge you for the wait.

Being straight about the limit: we have not yet had to port a number out, so the first one will be slower than it should be. Ask and we will do it, the number matters more than the tidiness of our process.

What happens to your data when you leave

Your calls, messages and customer records are yours. They stay available for the period you have paid for, and we delete them after that unless you ask us to do it sooner, which you can, at any time.

Two things expire on their own, while you are still with us and after you have gone. Those are removals that happen on a clock whether anybody asks or not, and they are scheduled jobs rather than something we promise to remember.

• Call recordings: 90 days. The audio of a call is deleted ninety days after the call. This is not something you can extend, and it applies to closed accounts as well as open ones. If you need a recording kept, take your own copy while it is there.
• Call transcripts: 5 years. The written record of what was said is kept for five years and then removed. Five years because that is the period Canadian businesses are generally expected to keep their books and supporting records for. The call itself is not deleted: when it happened, how long it ran and what it cost stay as business records.

You can shorten the first of those to nothing at all. Your assistant's recording setting decides whether audio is kept in the first place, and one of its options keeps the words without ever making a recording.

The Customer Service Agreement and the privacy page cover who else touches that data and where it goes, and they are written to the same standard as these terms.

What we do not promise

We do not offer an uptime guarantee, and we would rather say that than print a number we have not measured. Your assistant depends on a phone network and other providers, and any of them can have a bad day.

What we do commit to: if the assistant is not answering, missed calls still reach you, and we tell you rather than waiting for you to notice.

The law that applies

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.